01 · Current approach
How do coach companies often handle driver scheduling today?
Driver scheduling often consists of a combination of a master plan, personal notes, phone calls and separate messages. That makes sense in an operation that is constantly moving, but makes it hard to find changes centrally. When someone forgets to pass on an adjustment, or when multiple overviews are kept at once, friction arises immediately.
For planners, that means a lot of switching. For drivers, it sometimes means trip information does not fully match what was agreed earlier. And for administration, it means the context of the final execution is not always easy to trace back.